PRIVACY POLICY

PICKLEBALL MERCH AUS ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website pickleballmerchaus.com.au and purchase our merchandise.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Personal Information We Collect

When you interact with our store, we collect the personal information you give us, including:

  • Identity Data: Your name, shipping address, and billing address.

  • Contact Data: Your email address and telephone number.

  • Transaction Data: Details about products you purchased from us. (Note: We do not store or process your credit card numbers; all payments are handled securely by our third-party payment gateways).

2. How We Use Your Information

We use your personal information to run our business, including to:

  • Process and fulfil your product orders.

  • Send you order confirmations, tracking numbers, and customer service updates.

  • Comply with our legal and tax obligations in Australia (such as keeping sales records for the ATO).

  • Send you marketing updates if you have explicitly opted in (you can unsubscribe at any time).

3. Disclosure to Third Parties
To fulfil and deliver your orders, we disclose the minimum necessary details (such as name and shipping address) to our trusted operational service providers, including:

  • Third-party printing and manufacturing partners located in Australia to print, pack, and prepare your merchandise.

  • Delivery and courier networks (such as Australia Post) to transport and deliver your physical packages.

  • E-commerce platform and email infrastructure providers (such as our website host and secure business email server) to process transactions and send order updates.

4. Security of Your Data

Your data is securely stored through Squarespace’s encrypted hosting platform. We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure.

5. Your Rights & Access

Under Australian privacy laws, you have the right to request access to the personal information we hold about you, or to ask that it be corrected or deleted.

If you have any questions or wish to make a privacy request, please contact us directly at hello@pickleballmerchaus.com.au